Shipping and Return

We’re committed to providing a seamless shopping experience, from order placement to delivery and beyond. Here’s an overview of how your purchase will be handled by our staff. Northern Lights Instruments is an EIPA, CGP, and NEXAL compliant enterprise. We comply with all regulations regarding the international shipment of controlled goods, such as night vision devices.

SHIPPING AND LEAD TIME

If You Are Canada-Based: Your order will be fulfilled within 1 to 3 weeks with no additional taxes or fees applied, as all applicable taxes are calculated at checkout. Once you purchase any night vision device, you will receive an automatic email from us requesting additional information. You can ignore this email if you are Canada-based, as it is intended for EU and Asia customers.

If You Are US-Based: Your order will be fulfilled within 1 to 3 weeks. Additional taxes or fees may apply, as import duties and tariffs can vary depending on the product. Be sure to research your state’s import taxes for this type of product to understand all applicable duties.None of these import related fees will be visible at Checkout

Once you purchase any night vision device, you will receive an automatic email requesting additional information. You can ignore this email if you are US-based, as it is intended for EU and Asia customers.

If You Are EU/Asia-Based: Your order will be fulfilled within 2 to 4 weeks due to the export permit process that we must comply with. Once you purchase any night vision device, you will receive an automatic email from us. Please read it carefully and complete the requested form. Additional taxes or fees may apply, including import duties and VAT, depending on your country. Be sure to research your country’s import taxes for this type of product to understand all applicable fees. None of these import related fees will be visible at Checkout

If one of our representatives is already in contact with you, you may request all

information directly from them or via email.support@nlinv.ca

Returns

Northern Lights Instruments accepts returns of unused, undamaged goods within 30 days of receipt by the customer. If you are currently in such a situaiton please contact us as soon as possible to ensure this process is taken care of.

If, by misfortune, the product does not meet your expectations and is fully functional during this period, we will request that the item be returned. Once our team receives the item(s), a refund will be issued.

Depending on the item, its condition, and the duration of ownership beyond the 30-day guaranteed return period, Northern Lights Instruments Inc. reserves the right to decline the return or apply a restocking fee equivalent to 15% of the total order cost if the customer wishes to return the item.

Cancelation

If your order has not yet shipped, please contact us as soon as possible to modify or cancel your order. We will do our best to accommodate your request. Some order cancellation may result in a Restocking fee (Equivalent to 15% of the total cost of the order).